Terms and conditions.

Last updated 6 October 2026

1. About these terms

These terms apply to every offer and agreement between Signora, registered with the Dutch Chamber of Commerce (KvK) under number 93782764 (“Signora”, “we”) and the clinic that uses our services (“you”). Our services are for businesses only. Your own general terms do not apply unless we agree otherwise in writing.

2. The service

Signora provides personal follow-up for beauty and aesthetic clinics: post-appointment messages and replies through your clinic’s own accounts, Google review invitations and responses, client feedback summaries, and same-day escalation of adverse skin reactions and complaints to the contacts you designate. Wording, timing, channels and escalation contacts are agreed with you before we start.

Signora communicates only. We do not provide medical consultations, diagnosis, prescriptions or treatment. Medical assessment and follow-up of any concern remain your clinic’s responsibility.

3. Plans and prices

• Trial: €100 for one month, including an intake (a review of your client journeys, current follow-up and rebooking reminders, followed by a follow-up strategy for your clinic) and 10 completed follow-up conversations. The trial ends automatically after one month and does not renew.
• Monthly: €495 per month per location, for up to 250 clients a month.
• Custom: more than 250 clients a month or several locations, at a price agreed in writing.

All prices are in euros and exclude 21% VAT (btw). If you reach your plan’s client limit in a month, we will contact you before following up with more clients. We may change prices with at least one month’s written notice; the new price applies from the next billing month, and you may cancel before it takes effect.

4. Invoicing and payment

The trial is invoiced at the start. The monthly plan is invoiced monthly in advance. Invoices are payable within 14 days. If an invoice remains unpaid after a reminder, we may suspend the service, and statutory commercial interest applies.

5. Duration and cancellation

The monthly plan runs from month to month. Either party can cancel by email with one month’s notice, taking effect at the end of a billing month. We may end the agreement immediately if you seriously breach these terms or become insolvent.

6. Your responsibilities

• Give us timely access to the accounts and information we need.
• Make sure you have a lawful basis to contact your clients and to share their data with us.
• Name escalation contacts who can be reached during the agreed hours.
• Review and approve the wording we use on your clinic’s behalf.

7. Data protection

For client data we process on your behalf, your clinic is the controller and Signora is the processor. We sign a data processing agreement with you before we start. Our privacy policy explains how we handle the data of our own business contacts.

8. Confidentiality

Both parties keep each other’s confidential information confidential, during the agreement and after it ends.

9. Liability

Our total liability is limited to the amount you paid us in the three months before the event that caused the damage. We are not liable for indirect or consequential damage, including lost revenue or reputational damage. These limits do not apply in case of intent or deliberate recklessness by Signora’s management. Claims must be reported in writing within 12 months of the event.

10. Intellectual property

Your clinic may use the message templates and materials we create for you during the agreement. Signora keeps the rights to its general methods and know-how.

11. Changes to these terms

We may update these terms. We will tell existing clients at least one month before a change takes effect.

12. Governing law

Dutch law applies. Disputes are submitted to the competent court in the district where Signora is established.

Questions about these terms: contact@withsignora.com